| rev:text
| - Four months of my life I'll never get back.
Just to be clear, I think for a small percentage of people this place could work. If you really want some weird customization on your suit that you just can't find in a shop or online, you could come here and MAYBE get something you like...assuming you also were prepared to trade customization for any standard of quality. If you are this man, then go to the store and try on one of the jackets hanging up in your size...if it fits you, then go ahead and gamble. If it doesn't fit you...run away as fast as you can.
I also want to be clear that the staff was very nice for the most part. They did at times seem to blame my body for the ill fit, and even my attitude for not accepting what they deemed an acceptable suit, but generally were quite pleasant. They also offered me a discount at the first hurdle, and then a full no questions refund at the end when they ultimately couldn't do their job.
I think the problem for me was expectation. I expected that Surmesur was what it said it was...a fully custom, semi high end, made-to-measure suit shop.
It isn't.
It delivers on some of it's promise...I mean the choice is really pretty impressive...almost overwhelming. Your suit price is decided by which material you select, and any extras you may add to the suit...in theory, you could get out of here with a $400 suit which fits you as well as the guy who spent $1200 on a higher end fabric.
The problem is, it won't fit you.
Well, it might fit you. Maybe, eventually. But probably not.
After you've selected your swatches and decided all the details...single breasted, lapel width, trouser fit, shirt collar, lining etc. (admittedly this process was really really fun) you are taken to the body scanner. This is the big selling piece of Surmesur...a 360 degree 3D scanner which creates an image of your body and electronically measures all your contours. How can this go wrong? Then they show you the picture..mine looked perfect...just like me.
After this the tailor (salesman with measuring tape) takes some measurements just for 'back-up'.
The problem is...this is all entirely for show. None of the images taken by the scanner, or the electronic measurements are used. It seems pretty clear to me that the suits are made in a factory to a certain template they have. They will use the measurements to determine whether you are a 44t or a 42short or whatever and make your suit based on their template for that size.
If their template suits your body type...then here is where it might work for you, but only then. Otherwise you are fighting a losing battle against a suit which was simply not made for your body.
My first jacket came back probably two inches too short and about, oh i dunno three sizes to big. It was horrendous... I could not have gone into a shop and TRIED to find a jacket that fit worse. On top of this, the craftsmanship was abysmal...the ticket pocket was sewn on at like a 40 degree angle to the pocket below it. I had a wedding to attend in France so I asked off to the side, whether, honestly this is something that could be fixed or whether we should just start again?
Everyone said oh it's not that bad ( I wish I had taken pictures...it WAS sooooo that bad) and that they have 'the best tailor in the city' on site and he could fix it. So, 'the best tailor in the city' came up and had a look at me, said we could pinch this, tuck this...made some comment to my shoulders being 'too big' and that I had bad posture...but said he could fix it.
He couldn't. Jacket 1. in the garbage.
Further to this, my skinny fit shirt came back billowy and blouse-like, and the waist on the trousers was too big. Loose threads, poor quality everywhere.
The second jacket came back slightly better..but still really bad. It's lapel was the wrong size, and the pockets were not the pockets I had asked for. I was told by 'the best tailer in the city' that it was 'impossible' to change the lapel or the pockets but that he could make the rest of the suit fit.
He couldn't.
After three attempts, he managed to get the body fitting really quite well, but the shoulders and sleeves were a bulging puckered mess. I took pictures to another tailor who told me she could fix all the 'many' problems but it was now only a week before my own wedding.
Jacket 2. In the garbage. To their credit, they gave me a full refund.
A refund I took directly to SUIT SUPPLY. Walked in, tried on a 44R three piece off the rack and it fit like a dream. The tailor took 1/4 inch off the sleeves and put a cuff on my trousers and touched nothing else.
That is how it should be. The problem with Surmesur is that the product that returns from the factory is worse than most off the rack suits in fit and quality. All of the work is meant to be done in house by 'the best tailor in the city.' How can you possibly end up with a better fitting suit, when you are starting from so far behind?
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)