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  • Oh, The Alternative. Just as quickly as you've won me over, you've gone and disappointed me. What a shame. I ordered business cards via e-mail and, unfortunately, they were not printed to my specifications. Okay, no big deal, mistakes happen. The problem that really irked me was how the staff handled the situation when I went to pick up my cards in-store. The woman at the counter pretty much just shrugged off the error. I told her things weren't right and explained my intended order. It was clear that I was very dissatisfied and no one seemed to care. Her response to my concerns? "Try to make sure you're more clear next time." Um? It wasn't my fault that the order was printed incorrectly - the misunderstanding was on their end, yet I wasn't even offered an apology for the mix-up. The Alternative's services are very quick and fairly cheap, and Kim (who I've worked with both times) is absolutely wonderful. She works hard to keep customers satisfied and e-mailed me back right away regarding the issues I encountered. I did appreciate that, hence the 3 stars. But, the customer service behind the counter was enough to convince me they definitely don't deserve the 5 star review I left last time.
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