Seems like complaints about the service here are pretty common but I'd just like to add my two cents from my own bad experience because I've honestly never encountered anything like it before.
Basically I went in with a friend, we sat down, had a look at the menu and picked out what we were going to get. When the waitress came over we gave her our orders and asked for waters to drink. She then asked if we wanted bottled water, we told her no, tap water was fine, and she said they didn't serve tap water and you had to buy the bottled water.
A restaurant that doesn't serve water?? Needless to say we got up and walked right out.
The whole situation was unfortunate because I'd been there once before and had a great burger, and there were no issues, water-related or otherwise. So instead of me continuing to enjoy the place and recommending it to friends, they lost that business over a glass of tap water.