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| - Joe was great over the phone when making my appointment and even told me about the Groupon.
Elle was nice too even tho I can see the frustration (from being so busy) in her and I thought she would have had an attitude when I checked in but when she looked up and greeted me she put a smile on her face and continued to be kind and helpful.
Our photographer was a preggo chick but I didn't get her name. She was very nice but very exhausted. Poor lady!
The staff ran around like chickens with their heads cut off although all were very nice. I never saw a manager in sight. They really need a receptionist or extra help for the holidays. It's not like they can't afford it because their stupid packages cost about $200 and up with no coupons. So wtf?!?!
So... my appt was set for 7:20 pm (you have to do a late appt when bringing a pet) and we arrived just on the dot at 7:20 pm. I checked in with Elle and told me that it would be a 30 to 45 min wait. We sat there and waited because we couldn't walk around the mall with my dog. Nothing like watching each group go in one by one and counting who was here before you hoping that it's your turn next. Finally, it's 9ish and we get called back. Our photographer was just exhausted and I could tell she was huffing and puffing, again, poor lady! Haha I tried to help carry the props her because she shouldn't be lifting a finger! I swear we only spent like 20 or maybe 30 min with her and 99% of the time her flash was working. It wasn't until the end when she decided to switch for a new camera. I felt she only snapped about 8 photos (I haven't counted my pictures but it's not many). I didn't want to ask for more cause I felt bad that she's tired and we're pooped from waiting. My hair was flat, my dog was bored, my husband was anxious and my baby was tired and cranky by that time.
They were offering two free sheets to those who would come back the following day to view their photos. I took up on the offer because that's what worked out for me since I wanted to get the family home. So I came back Tuesday during my lunch hour and waited another 20 min to just view them. Then I was told to wait another 30 for printing. I said I'd come back for them after work. Pick up was a breeze.
Finally put in my overly priced high resolution disc and the shit was BLANK! I brought it back the next day (it's now Wednesday!) AND I had to wait for a good 30 min to get my replacement. I didn't get to see the manager, no apologies and or compensation!
Look. I didn't even want to go here to begin with, especially because it's too "posey" and (did I mention) how ridiculously the price is but it was a last minute thing. And I had the $18 coupon but had it not been for the Groupon. I didn't want to miss out on not being able to capture a family photo before my little gets too big. With that being said, I really just wanted it on a disc for my holiday cards BUT she only took 8 photos for my 80 dollar disc with only 2 good pictures!
I'm highly annoyed with the entire process and somewhat cheated!
Don't waste your money and time! You'll just end up with old-school-posey with cranky kids and not so good looking pictures. Hire a pro photographer instead where you will have ample time, different scenery, editing incl. or what not and get more bang for your buck.
Learned my lesson. No more studio photos. Going back to my photographer, Chelsea Nicole! Definitely check out her work.
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