Very disappointing. Scheduled an appointment, received a confirmation, then 4 hours later received another confirmation for 15 minutes past the time I requested. Unfortunately, I received that email while I was already on my way to the salon. So when I got there at 6:30 (as I was scheduled for), I was told I wouldn't be seen until 45 min past my appointment time. What a waste of time.
They need to be explicit about what time you are scheduled for (and don't send an email confirmation 15 min before the appointment) and need to learn how to keep their appointments.