I'd give them a zero if i could. Sent by my warranty company, AHS, who obviously doesn't care about the customer. All you have to do is read these reviews and see they keep using these pretenders. Four trips to repair a dryer over a 3 week period. 1st visit: 30 seconds to diagnose problem (motor). 2nd visit: replace motor, but blows out the switch (According to tech) 3rd visit: repair switch but dryer still doesn't work, so tech says he needs to order a control panel. 4th visit: tech plugs/unplugs wire at rear of motor and says dryer works and walks out. Now remember each visit is separated by 3-5 days of waiting for parts and scheduling. Twice the guy showed up and never even spoke to me. I opened the front door and he walked right past me to the laundry room without even saying "Hello". I don't think he even took the new control panel from the box! I wonder who paid for that? As a warranty customer, you have a right to choose who does/doesn't come to your home for a repair. If you see that this place was assigned, call the warranty company and demand a different servicer.