This rating is based on my last 3 visits. Management seems to be responsible. I've eaten at several different locations and this is the only one that just can't seem to get it together. During my last visit there were 4 people at the hostess stand, 2 looked like managers. The managers were drinking at the stand and just standing and talking to the hostess while we waited to be sat. My impression is that this is their social time and pretty secure with their job. Once seated we had mediocre service, several tables sent back drinks, and at least 3 tables needed to be bussed. The entire time we were there the managers crowded around the hostesses. It would have been nice if they had checked on our table. Then we could have gotten the bread and chopsticks we requested. I think 3 opportunities to get it right is fair and they failed all 3 times. I will not be back to this location. Try one of the other restaurants in the area like EEZ. It's very good and the service and management are excellent.