Not sure if they've drastically changed the business or something but I had a great experience here. I was able to get an appointment within a few days of calling (Costco and lens crafters had a 3 to 4 week wait for an appointment.) Staff and doctor were friendly and knowledgeable. There were a lot of forms to complete initially and I would have preferred to have done that online but it's not even worth knocking a star off for. Give them a chance!