The food is as good as any other Red Robin and the service is good depending on the server. Perhaps a better hostess could handle how to seat tables and have customer service skills.
We like to come here because we have kids and it's not a quiet place. Time quoted to sit was 15 minutes. It's been 35 minutes. Over 25 people have left after eating...not one table has been sat. Are they waiting for the entire restaurant to clear before sitting anyone? There are people waiting for tables in the front. When we asked how much longer, the hostess completely YELLED... "I'm clearing tables ok. You're not the only one here." Really?! Actually girl, I've been here longer than each and every person in this room. I requested the manager.
We sat down about 1 minute later....
The manager came and spoke with us again at the table. She offered to take care of an appetizer or dessert and said she sent the hostess home. I don't want to get in the way of anyone making money, but you have to learn somehow I suppose.