I met Kat at a fundraiser and she was so gracious and cute. Unfortunately for me my nail polish came over in a few days and when I called to complain she told me to come in and she would make it right. Kat spent the time to redo my nails. I am glad I had to come back even tho it was 40 minutes from my house because I got the chance to see her spa! I will definitely be a future customer because her spa is so cute, clean, and inviting! Decorated in pink, black, and white with chandeliers. Bonus for me; Kat does not use massage chairs and jetted foot bowls!! I like the relaxing and clean atmosphere of the pillowed seating and quiet and clean bowls! It might not be for everyone or you may have never tried a spa without the chairs and jetted bowls; but I highly recommend you try it at Kat Lotus Nail and Beauty because you don't know what you are missing until you try it.