I have been a sprint customer for the past 14 years. I go to upgrade my phone and this sales representative at the Sprint store(Jennifer)tells me that they have a promotion. The promotion was, I would get a free upgrade but I would have to pay $100 for my phone due to the increase of memory, (which was fine) and I would receive a free speaker by JBL and a case for my phone. I took the promotion and then on my statement came, in 1 month later. I noticed I was charged for the speaker and it stated 1 of 12 months at $32 per month. I contacted the store and Jennifer advised me "she told me I had to purchase the speaker on a monthly basis". That's was the first lie! I was never told I was purchasing a speaker and a case for my new iPhone 7. I contacted the store immediately and took the speaker back to the store to return the speaker. Jennifer was working that day. I returned, and the only thing she stated was, " it's been more than 14 days there's nothing I can do, and then she went to call her manager Amber. Amber refuse to do anything for me as well and I was told to leave the store and that I was pretty much a liar. Not to mention, I like the promotion so well I told my husband as well and he went the same day to upgrade his phone. Jennifer offered him the same promotion as mine. My husband also received a speaker, a case, and he upgraded to an iPhone 7. He was also charged for a new speaker at $32 per month. I I contacted corporate and we are still in the process of trying to get the additional $64 a month off my monthly statement due to bait and switch, fraud and horrible customer service.
I have never complained about Sprint before today but as soon as my contract is over with my iPhone 7 my family will leave Sprint. And I will change my company's phone plan to Verizon.