Honestly I can understand if business is crazy and everything is very busy. All I need is to get pricing on services they do, to be exact its an synthetic oil change. The receptionist will not answer the call and I cannot get a hold of the team. A week ago I was calling in regards of a tune up price the receptionist answer then would transfer me to the service team and not one person will answer. I kept calling back literally from 9am to 1:30pm just to see if they can have someone answer, until the receptionist was tired of my calling and got up to get someone to go answer (which she mentioned she will do) and they magically picked up immediately. I'm servicing my old truck in hopes to see new ones. they lost a sale with me, I will try another ford dealership.