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  • I went through the drive-thru about 6pm on 3/31/2012 to get a Spicy Chicken Combo. I paid for the meal and drove off. When I got to my destination about 2 miles away and opened the bag, I found cold fries and a cold sandwich. I am not talking about cold as in "not hot Enough", I mean they were cold as in "Left over from lunch" The fries were cold and rubbery. I threw them away. Next I unwrapped my Spicy Chicken-my personal favorite fast food sandwich of all time. The chicken was not hot and juicy as I expected. It was not warm and juicy. Thats right, it was cold and rubbery. When I took the bun off to examine the sandwich, the chicken was weirdly flat and the coating hung away from the chicken. I will continue to have my Spicy Chicken fix, but NOT at this store. When I called to complain, the phone just rang and rang. Whoever is running the Saturday evening shift, needs a stern talking to about quality and customer service. One Star is definitely a generous review for the Wendy's at 20242 N. 27TH AVENUE in Phoenix.
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