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http://www.openvoc.eu/poi#funnyReviews
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  • If I could give this place negative stars, I would. My parents bought an iPhone in January. Diamond Wireless is DECEPTIVE! After having problems with the phone a month after they purchased it they went to the Apple Store to get it fixed after being told by Verizon Wireless Apple would have to fix it. They were told by Apple that the warranty was to expire in September, though the phone had a one year warranty, and September was only 9 months from after they bought it. After speaking to the sales person, they were informed that the phone was actually used and was first sold in September of the previous year. The phone never left the store but was already sold and considered used by Apple in their records system. That's why the phone's warranty of one year was expiring 9 months after it was purchased the second time. The sales person said that the receipt said it was used when my parents purchased it (in the fine print). This is deceptive sales practices for several reasons: 1) my parents said they wanted a new phone from the start and were never offered one or told anything about purchasing a used phone. 2) They were never told it was used by the salesperson during the 1-1/2 hours we spent in the store. 3) It was removed from the original packaging just like a new phone would be when the salesperson activated it. 4) They were given a new phone package deal of a new phone case, charger, etc. like a new phone purchase. 5) Lastly, they were charged full price for the phone...not offered a discount for this "used" phone. After trying to speak to Diamond Wireless about this, my parents either got no response (managers wouldn't pick up the phone even when Verizon corporate tried to reach them) or they were told it was their fault for not reading the receipt. Talk about a company that stands behind their sale, eh? My parents filed a police report for deceptive sales practices and had to contact Verizon corporate to get any assistance. DO NOT purchase a wireless device from these people. Their storefront and all the signage inside says Verizon, but they're only a wireless store that sells Verizon. Go to a Verizon corporate store or the Apple Store to purchase your phone and AVOID these cheats!
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