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  • Very disappointed in my experience having to return items. First of all items in boxes were not actually what was supposed to be in the boxes. I purchased a door frame for the Besta Series. According to the Besta Book it was supposed to be a "black-brown/Selsviken high-gloss/brown" when opened the product was black with dark blue stripes through it. All of the colors available with the Besta series are so blah & not attractive. I returned that item as well as a few others including 2 more doors for cabinets the return person scanned each box as she should. I realized as walking away that I was charged way more upon initial purchase than I received back & I immediately went back to the returns person as she had not called the next person in line. I showed her my receipt where the original sales person charged me the most expensive box 3 times instead of charging me each individual item as they were separate prices. I explained this to her & she gave me attitude stating "the original person was the one that screwed it up & didn't charge you right." I told her I didn't care since they charged me more originally & she needed to give me back all the money that was due to me based on the original purchase. I just wanted all of the money I was due back now. She had attitude from the get go & I was able to explain exactly what the deal was to her but she didn't know how to handle it so had to get someone else over there to do the return. Was explaining to other person w/ her attitude as well. While she was getting other person I looked at my original receipt & figured out exactly the amounts I should be returned & had that written down on another piece of paper. I used that to show her & she gave me attitude that I don't get the discount back. I again politely explained to her that I had already deducted the discount so the price I was showing her was the actual base price I should receive plus tax. This was the 2nd time I've ever been to Ikea (1st to purchase items) & I won't be going back based on the crappy customer service.
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