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  • We picked up our new Lance 1685 travel trailer this past March 2017 from Tom's Camperland in Mesa, Arizona and we love it!! We had a great experience overall with Tom's Camperland. We drove all the way from Connecticut to pick up our new trailer, since our sales rep Allen gave us a very competitive deal on a fully loaded new unit we could simply not refuse. At the time of our pick up, we had plenty of time to do our orientation and the pre-delivery inspection. From the moment we walked in the door, the receptionist and people on the floor were very welcoming. The service staff (with particular shout outs to Adon and Andy) was very accommodating and they showed us all the systems inside and out, with water and electric hooked up, including the AC. I was also pleased they went over the hitch setup process with great detail. Since I am new to towing, one of the staff rode with us around the city neighborhood to get a sense of how the rig would handle, how to handle turns, braking, backing up, etc., which was greatly appreciated. Throughout the entire process, everyone at Tom's was responsive to our many questions and concerns. We spent 10 nights in the Mesa vicinity at two lovely desert parks, Usery Mountain and Lost Dutchman, for our local shakedown. Camping there in early April was delightful. The camper was very well prepared for us for delivery, as everything worked well with no issues. Our overall experience buying our first travel trailer from Tom's Camperland was excellent and I would highly recommend them.
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