I have been to kidz R Kool a few times for cleanings and was impressed with the appearance of the office. The staff is/ can be friendly but there are a few things that rubbed me the wrong way. First, I was referred from my family dentist to have my daughter's back molars extracted. We went and had a consult with dr. Brenke and I was very impressed with him, he seemed very nice and professional, allowed me to ask several questions. the next few visits I did not see him at all but the other dentist dr. Matthews I think. They did allow me or my husband to go back with our girls for cleanings and xrays but when they started the exctracting process (laughing gad sedation) they did not.
My daughter's procedure was a double extraction (without me) with a space maintainer being put in at another appt. Th ey stated that my daughter did great however she was crying in the car saying it hurt really bad and she was asking for me and they said no. (My daughter is 8, btw)
We went back to have the maintainer placed a week later (without me again) and they said my daughter did great and my daughter said she was really nervous and didn't like going there anymore.
The space maintainer was put in wrong and was cutting into her gum line causing major discomfort. I called the office and they scheduled her the next morning to fix the problem. This time I was allowed back in the sedation room with her and my daughter started to freak out when they were pulling out the maintainer to place the new one. I'm praying with my daughter and telling her it'll be alright, she calms down. Then they start to pull it off again but it's stuck on her molar and she starts to cry in pain....the assistant then says to my daughter to stop being dramatic and that it doesn't hurt. My daughter was in obvious discomfort! The assistant then says if you don't stop right now, your mommy will have to leave!"
What kind of person threatens a child when they're in pain??? That is the last that I will ever go to kidz R kool.
Btw, to the other reviewer, I too have found a pediatric dentist that allows parents in the room with procedures. :-)