Apparently, if you order a pizza it is okay to give a pizza that has two pieces missing toppings and cheese instead of remaking it in the first place. I called the store after I opened the pizza box when I made it home. I did not have time to go back up there with the pizza and swap it for a new one. This is the only resolution they gave. I generally order there once a week and have found their quality has been slipping the last several weeks. I will be buying my pizza elsewhere from now on.