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| - I work in Uptown Charlotte and woke up one morning with some severe eye pain. My only real option was to ride into the city with a friend from work and walk over to this office to schedule a last minute appointment.
They got me in within about 30-40 minutes, which for last minute I dont think is bad. I did find the reception staff to be rude/dismissive and not overly helpful. It really seemed like I was inconveniencing them.
The Dr. and his assitants who did my exam I felt were polite and professional and they got me taken care of. However, that was the only positive experience here.
As mentioned by others, you can find more affordable eye care elsewhere, but my issue lies with price vs. what you receive. As mentioned, if you pay a premium for a visit, staff should not be rude or short, espeically when someone is in visible pain and doing what they can to actually complete all of the required paperwork.
The real rub though came about 8 months after my visit when I received an invoice in the mail from them with no explanation whatsoever, but it simply said I owed them money. I went in to the office the next day to question it, at which time the unhelpful staff up front once again had no idea and said someone would call me back.
About 7 hours later I received a call from the accounting person in the office who informed me that due to a clerical error on my visit (once again 8 months ago), I was charged incorrectly and now owed them this extra amount. I asked for clarification on the error to make sure it was not related to a procedure they provided and she confirmed it was not. They had simply charged me as a returning patient rate instead of a new patient.
I realize that their are costs invloved with a new patient file, however when it is your business who made the error, it is not good practice to send an invoice out demanding payment (and showing it post due over 120 days) with no explanation of the charges. Also, most businesses (my own included) recognize that when an error is made, it is typically absorbed by the business. Had they realized the error while I was in the office, or even during the week or the following at my follow up visit, that would be one thing, but to go over half a year and then drop that on someone, I feel is poor business practice.
So, in summary, due to high prices, poor customer service and what I find to be shoddy business practice I would strongly reccomend avoiding this office.
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