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| - I began using their services when I first moved to Las Vegas about eight months ago because they were close to work, and had financing available. The service was decent. One manager did a great job explaining everything in detail, though he did make a comment that if I posted an adverse review, they would remember it. The prices are quite expensive when you consider the diagnostic fees, the higher markups for parts, and the increasing cost of labor. It is really a place to go for convenience, especially with this unbearable heat in Vegas. At least when I was living in California, we had better weather to work on a car outside, I knew one friend who knew how to fix cars, or I had an honest and experienced mechanic nearby that knew what was wrong based on descriptions given without having to charge for any diagnostic fees every single time. In April, I went in for a diagnosis of a recent car problem where it stalled at a stoplight, only to leave with a $453.67 bill after all of the work was completed. The problem was simply replacing a leaking coolant recovery container, one that is easily unscrewed and lifted out. Within the next day, the car developed a new problem where the temperature sensor kept coming on. The AC had also suddenly stopped working immediately right after I had received the car back from the shop. I went back and saw their mechanic. He could not figure out why the temperature light kept coming on. As for the AC, he suggested it could be a slow leak. I will say that he was quite attentive and caring about details. I know that it is all purely speculation, but the AC actually worked fine the day I brought it in (blowing cold air), it suddenly did not work (blowing hot air) when I had received the car back... Anyways, he had asked me to bring it back another day as it was getting late and they were closing, but since I have to work all the time, I could not afford to leave the car over there for another full day. Their other manager, was very helpful and pleasant, until this issue had come up, granted they have been busy lately and backed up with plenty of customers, he had this look, the type you give a customer when you think they're creating trouble, either that or he knew something else. All I can say is, after spending over $1400 total in three separate repair dates (approximately $700, $250, $450) at the same shop for less than a one year period (under 8 months), please have some respect than to give me a dreaded look. I since started a new job this month in North Las Vegas and could not afford to have a car giving me trouble, especially with this Vegas summer heat coming up, plus the car stalled again, so I traded it in for a new car. The old car was only worth $450 trade in. In my opinion, with the ease of a Firestone credit card, it is easy to up-sell pricey services on 6 months interest free, but the customer suffers with the bill.
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