My husband and I had great service while we were there, very polite, helped us within seconds of walking in and didn't have to wait too long BUT since we live 4 hrs away we decided to have our glasses mailed to us since they had to be ordered. They said it would take 7-10 days and that they would call when they were in. So because I was going with no glasses at all and needed them asap I called on the 11th day and come to find out they've had them in for 4 days already and didn't call!!! So they said they would go out that next morning, asked for our address and I had him read it back to me twice and he said it would be UPS and it takes 1-2 days so I called back the 3rd day and the response I got was "Oh we were just about to call you to verify your address cause its not right...not right!!!?!?! I had the guy read it back to me twice and come to find out he put Wesley st instead of W. Lee St..ok understandable but then had the town spelt all wrong as well when I honest to god spelt it for him 3 times and had him spell it back to me and it was correct!!! THEN I gave that guy the right address and the next day when they were already supposed to be sent out I get a call saying that they were going to send them out that morning but couldn't read the precious guys hand writing!!!! At this point I was like, Are you effing kidding me dude!!! WTF!!! How hard is it to use a damn computer to put our address in so EVERY ONE can read it PLUS have it on file in the future but I was to the point where there is no future with us going there ever again no matter how desperate we get!!!