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| - Ok so I waited 1 day before writing the review because I wanted to be fair and not be in a grumpy mood from the terrible service I received.
My first time trying Firehouse subs
The service my little son and I received was very unwelcoming and unpleasant, the only reason I stayed was because my son was hungry for a yummy sandwich and was excited to see the firehouse theme, Otherwise I would have left and went elsewhere.
I walk in and at least 4 staff are behind the counter, not one single person greeted us you would think they'd be a bit more enthusiastic being its was grand opening, no one explained the menu options and when I asked about which hot sauce the recommended they said they didn't know because they don't eat that. So I tried 3 different ones the Iguana Gold was delicious but pretty spicy so have a drink handy.
The cashier was the only one with a smile on her face, she was new so wasn't familiar with the menu yet, I had a few questions about the dressing and items on the salad
I picked the Italian grilled chicken with peppercorn Ranch I'll rate it a good 4 since the lettuce had brown pieces and the chicken was so tiny and didn't taste fresh.
I'm not a super picky person and know a fresh salad when I see and taste one.
It was a decent size for the price though.
My son had the kids turkey with provolone & added bacon, he rated it a 7-8 and I'll give it the same. The turkey was very good ! Fresh slices just right, nice portion size, the bacon was nice and crispy a little thin but that's ok
The bread seemed fresh, he ate the whole thing. He was real happy that they gave him a plastic fireman's hat and a rice Krispy treat
The soda machine is awesome ! It's one of those electronic pick your own mix kind
The plastic ware was a nice touch it looked like real silverware, tons of hot sauce bottles, looked like there were over 10 kinds. Salt and pepper packets no shakers.
They locked us in & we couldn't get out ugh as if the visit wasn't already upsetting now my kid was scared and they didn't even say sorry I'm just disappointed in the poor service and unfriendly staff, treat people as you would want your grandparents to be treated. Even my son commented that no one smiled
I'll don't think they wanted my business so why should I go back, it's a shame because I was so excited to try it
There are plenty of good food places in the area like modern margarita, yard house, mellow mushroom, heck even sprouts has ffriendlier staff working for them.
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