| rev:text
| - And I thought the places they rescue these puppies from were terrible... The customer service was inexplicably horrendous.
I respected the fact that the puppies need rest time being summertime, which is apparently when hordes of people come in to play with the puppies, but the fact that the woman who was working there, on a Friday, with the thick eyeliner (or eye makeup), basically lied straight to my face was INCREDIBLE.
I walked in and the store was essentially empty, few individuals playing with bunnies and looking at the cats on display, I walked over to one of the puppies which I had full intention of playing with and later purchasing that same day. However, with her attitude and demeanor, I'm sad to say that I won't be spending thousands of dollars here anymore.
My friend and I had asked to play with a husky on display, and when we presented ID to the woman with thick eye make up, she had told us that we were only allowed to play with the puppies that hadn't been played with yet. Since apparently every single dog had been played with a million times before we came in, I mean if this was the case, the puppies would be asleep, but they were awake and barking and running about in their spaces.
Anyways, we got the puppy and played with him for a while, and then we returned him to the young lady with glasses and a bun (she's very nice). We had asked to play with a German Shepard puppy, noting that it was awake, and not sleeping, we asked the same woman with thick makeup and she refused to let us play with him because "we only limit one dog per customer."
Some BS policy that I've never heard of before. I've been to this same petland several times and played with several dogs during my one visit. The dog I had played with wasn't even the one I intended to purchase. So we had asked if there was any chance we could even see the German Shepard puppy and she refused again because "he's been out too much today and needs to rest." But while he was in the cage he was awake and walking about....
Anyways, as my friends and I are walking towards the entrance to exit, we see the same woman with thick eyeliner/eye makeup pull out the same German Shepard puppy for another family to play with. And then after that, she didn't put him back into the cage, she gave him to another family to play with, both families had played with more than one dog that say as well.
I don't know what was wrong with the way I had asked politely. We presented IDs. We respected the fact that the puppies needed to rest. We "exhausted" our one play with a dog we didn't request to see.
Perhaps the woman with heavy eyeliner/eye makeup should invest in better customer service classes rather than eye makeup.
Thank you Petland for making this experience the worst. I hope you treat your puppies better than your employees treat their customers.
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