Friendly, professional staff. Joe helped us and made it a very enjoyable and relaxed experience. We upgraded my wedding ring and got my dream ring for 1/3 the cost elsewhere, and that included some custom work, re-sizing, stability bumps, and Joe even threw in a free silicone ring for my hubby. Ring was ready in just 5 days, even though they had to order a stone and do the custom work. I ended up with more ring than than we could have afforded elsewhere, so happy! Also, they're one of the only moissanite retailers around. I look forward to working with Z's again in the future.