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  • This resort has fallen to 0 stars. As your can see, the resort reached out to me to set up a time when we could talk about my review. Well, we set up a time for earlier today. They called me about 30 minutes ago, and to my amazement, IT WAS OUTSOURCED!! Clearly it was someone from another country. I could hear a loud group of people in the background talking to other customers. It was definitely a call center. The girl on the phone had an accent and when I asked her what country she was calling from, she would not answer. She just kept saying she was calling from the Cosmopolitan. She then asked me if the caller ID said Cosmopolitan. She actually said, "its supposed to be coming up Cosmopolitan!" I told her I wasn't interested and that I would not be returning to their resort ever again. This is nothing but ridiculous and completely unprofessional! This tells me everything I need to know about this resort. They could obviously care less about their customers. Now I know why their buffet is so mediocre. Skimping is just a sign of greed. Places like this are ruining Las Vegas. Stay away from this place. There are much better buffets and resorts in Vegas. They couldn't give a damn about their customers. Don't feed the beast people, go someplace else.
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