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  • I agree with the other posts that this company is not providing the service it advertises. When you try to reserve tickets, you can not get the flight you want, you still have to pay the taxes and they request to many points for what the segment is worth. My other issue is the way the retire points for non activity. This is a punitive and self-service policy. They retired 360,000 miles from my account for non activity but yet they left the account open. I did not get any notice they were going to retire my points. I would like to see the appetite for a class action against Aeroplan. Any lawyers want a piece of this? If you had points retired, do you want to join? Why do they retire them? There is a financial benefit to the company to steal these points away from their members so the policy is clearly to their benefit and is punitive for their users. Let me know, I am serious about this. I want to investigate if there is enough moment and content to open a national class lawsuit against them.
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