I love the convenience of being able to walk here, when visiting my mum. Only 1.5 miles (when it isn't 100+ of course) & usually I go around sun set. I utilize the self service kiosk.
I shipped a package to my aunt for her a special little someones 7th birthday. (The age when it is still fun to get mail, since it isn't bills) My 2 yr old and my 50# pit came with me for the walk...other perk to after hours. ..is puppy can come in and enjoy the air conditioning. I paid for 7 day with tracking. It does Piss me off that the dang USPS wants to nickel and dime you. What the heck, you want me to pay extra for tracking, delivery confirmation, insurance etc.... No other industry gets away with that. (Not the local workers faults tho)
I emailed my aunt about 5 days later, she didn't get it. It was delivered to some Po - dunk town in Kansas not Michigan. Whaaaaat. I call the 800# and ZERO help from them. Since I didn't purchase the insurance. What the heck. Your people delivered it to the wrong address. I have very legible handwriting & it made me type in the address to the kiosk. ..so no way it was labeled wrong.
I went into this location next day, woman at counter was super nice and verified in their computer it showed it indeed was to be delivered to Michigan. Her "manager" wasn't ultra excited to help. He did verify it should have been sent to my aunt no Po - dunk Kansas.
Took my name/number and said he would research it for me and promised to call me next day. Would give me print out of it's wonky trail from Sun City to Kansas. Said it was internal only. Hmmm
Never called me with any information/update. I spent another full day contacting numerous numbers, & finally was told it was rerouted and arriving in Michigan. Still never heard from "Don" ...He is why no 5 stars.