I got my diehard battery stolen few months ago. (Sad but true!) Unfortunately, sears was not open at 2am when this happened and I needed to move my car from its location. So I had to go to another place of business. The next day I called sears and Tom took care of me, given he wasn't able to replace my nonexistent diehard battery. He listened to my story answered my questions and even offered me a discount for my inconvenience. I didn't call to complain, but I didn't expect such great service either. Lol. I am thankful for Tom and thes staff there for their kindness and service