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| - I was definitely excited to try this place based off of some of the reviews that I read. The menu looked really good, too. I think we just showed up on an off night last night...
The hostess was very pleasant and helpful. Too bad we couldn't tell where the host stand was, or really the entrance to the restaurant. We nearly tried entering from the side of the place. She sat us at a set table, which looked good from a distance. My partner noticed that the table hadn't been wiped down before it was sat. There was sticky substances all over the table.
Our server popped in at one point to fill our water glasses, and told us he'd be back to take our order. He didn't introduce himself once. He did return, nearly ten minutes later, and simply asked, "Are you ready to order?", or something equally standoffish. We were baffled because it was a very quiet night in the restaurant. We made the mistake of telling him our entire order at once.
Our fried pickles hit the table a few minutes later. I was a fan of the light, crispy batter, and the pickles were tasty in themselves. Too bad we could only enjoy a few bites before our entrees showed up shortly thereafter. The pickles sat there, practically untouched for the remainder of the meal. We decided to have them boxed and take them home to enjoy later.
My pot roast sandwich was quite good. The roast, both tender and flavorful, paired well with the toast it was served on. I only wish the cheese had been given enough time to fully melt. The cheese was cold in some spots, and warm and gooey in others. I'm not a fan of the cut of fries that they serve, so it wouldn't be fair for me to critique them. I'm sure many people enjoy their fries.
By the way, our server never refilled my partner's water until he was finished with his sandwich. He asked how our food was at the end of the meal. For the majority of the experience, he was standing by the bar talking to another server and the bartender the whole time - up until the manager came out from the back and made them all get back to work. She then dropped by the table quickly, asked how everything was tasting, and then walked off. She didn't introduce herself, either, although it was obvious that she was in charge. It was a quick, awkward interaction, and neither of us felt like we could voice our opinion. Yay for yelp!
We finished our entrees, and the server came by and pre-bussed our table, taking the pickles before we had a chance to tell him that we wanted to take it to go. He did ask if we wanted dessert, so we ordered the fried twinkies to go. He dropped the check with the dessert, allowed us to pay, and then came by and scooped up the check presenter before we even had our jackets on. I am a restaurant manager, and was a server for many years. I never rushed a payment like that, regardless if I had been cut or not. I was able to get his name from the check - Viado.
I did enjoy that they did have a live performer on a Tuesday night, and the restaurant was aesthetically pleasing. I could tell that they had good food, even if it was an off night for the kitchen. I would think about going back for a second chance, as long as we get a different server, and show up on a busier night where the staff might not be so lazy.
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