This is the third time I have used this service, and it will be the last. When I made the appointment they said I would have Vincent to groom my cat and as I had Vincent in the past that was fine with me. But Jamie showed up and had no clue how to handle a cat. The cut was terrible, he cut my cats nipple. Had him in a choke hold instead of holding him by the nape of the neck. And the van was filthy! Jamie bathed him in a filthy bathtub that was used as storage for the gallon jugs of cleaning supplies. Save your cat! I did call them and complain, and they are going to comp this service, as I think they should.