After missing an oil change appointment (by 20 minutes) at Larry Miller Toyota on Bell, I was told the wait time would be 2 and a half hours!! I was really frustrated and left. I used my phone to find a Jiffy Lube in the area and when I pulled in I was immediately greeted and helped out of my car. I am 6 months pregnant and had my 1 year old with me, so it was a huge help. Everyone at this location was friendly and efficient. Not a second of my time was wasted. They weren't very busy and were able to complete my $40 oil change (with all the bells and whistles, including topping off all of my fluids, vacuuming my car and cleaning the exterior windows) in FIFTEEN minutes!!! That's even less than the 20 mins I was late for my Toyota appointment! lol
In all fairness, it is a Tuesday and it was the middle of the afternoon, so it wasn't a busy time for them, but my horrible experience at Toyota was only 10 minutes earlier!! They definitely have a new customer!!