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| - If I could give them 0 stars I would! Screw this gym, they only want your money. No wonder they have over 584 complaints on Consumer Affairs!
Extremely upset and appalled at their unprofessional customer service. They don't send out notices or let their clients know when their contract/year mark is coming up. I wasn't even aware until I checked my bank statement and received a charge for $59.95. I called the gym to find out what was going on. They said my year contract was up and I was being charged $39 for the annual fee. Since when was my contract up? I then asked why no notice was sent notifying me that my contract was coming to an end. The girl on the phone paused for a moment, then said "in the contract you signed, I'm sure you read the part about the annual fee". .... How does that answer my question?
Why don't you send out notices to your clients keeping them informed of this?! I asked to get the charge reversed and my membership canceled. They said they couldn't do that and gave me the Member Services phone number. I called them, and they gave me the same BS scripted response. "The contract you signed stated an annual fee". Sigh. I'm so irritated at the lack of comprehension these employees have. No one seems to comprehend that I am asking why no letter or notice was sent to the client. I understand the annual fee. Had I known it was coming up, I would've canceled once my contract was up.
Needless to say, I'm out, just canceled! Packed gym, not enough equipment, plus this experience makes being a member here not worth it. Once the new LVAC opens, I'm headed back there. Gold's Gym is a joke. They may have the $59.95, but they've lost a client and I'll make sure to direct anyone who asks to any gym but this one.
TIP: Write the date of your annual fee on a calendar, or put it into your phone so YOU are aware of the renewal date since they don't notify you.
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