| rev:text
| - We were looking to try new Italian restaurants in the area and bought a Groupon. We should have stuck to some place we are familiar with. The service, server and food was actually pretty bad. It seemed that as soon as one thing went bad it all started rolling downhill with momentum. Overall, I regret trying to change from the place we were going to go to across the street. I will try to give pros and cons so they are aware of the great parts of the experience as well as potential opportunities I feel they have. Who knows with enough feedback they may balance out the concerns their new patrons have, or they will supply their competition with full tables and long waiting lists.
The Atmosphere:
Its a pasta grill, not a concert venue. We went there for dinner to enjoy our family's company. There was a live band that evening. The music was super loud at the door and the large concert speakers screwed to the wall above our table and throughout the room caused us to have to talk above normal speaking voice even practically yelling during certain times of the conversation. The décor was very quaint and had the Italian feel with exposed plaster and brick faux walls, wine bottles and wood beams. We sat closest to the door and believe we were set by the owner or manager- probably Marcello himself. The remainder of the evening we saw him around and he sat at the bar for a bit.
SUGGESTION: Get the band to turn down their music and create an inviting atmosphere for a dinner crowd. Allow patrons to enjoy your food and their experience without loud music and speakers overhead its effect on the ambiance drove the point home.
The Service:
Ok, on this you can tell when someone is a professional waiter and is good at multitasking. Our waiter (R****), dressed professionally and was very nice and it started out ok, he was attentive through handing us our menus and getting our drinks full. After that it all fell apart.
He took our orders and lacked to write anything down. Typically I would not have noticed it but of the 4 plates, the kitchen brought out the wrong plate. So, 3 of us family members sit there with plates in front of is and our food getting cold while the kitchen scrambles to rush an order of Spinach Ravioli. The waiter checked in stating he made the mistake as he entered the wrong item in... OOPS! No offer to take back the other plates and put them under heat as he saw we came as a family to eat together not separate. When the food came and the spinach ravioli we waited for had to be sent back as it was bland and the dish was not enjoyable. R*** walked by and asked how was everything. My reply, glad you caught us so hungry (we went to a show so the dinner meal was in anticipation all day). He inquired and we asked him to remove the ravioli and my meal as well because it also lacked taste compared to what I expected it to deliver. They were no where in the ballpark. In the end he did remove them and apologized for the bad night before we left.
SUGGESTION:
Look like a waiter, wear an apron even if its folded in half. You do have nice clothing but I felt like you were simply filling in because they were short staffed. Also, I appreciate you asking what you can do on my meal to make me happy but I feel you were almost sarcastic and when you walked away the others at the table pointed out you smirking as my head was turned. I am familiar with the smirk and smile, it was the same one that when you screwed up our order and the other waiter and you walked away both of you had. Please understand, of all the places we waned to eat in town, we came to your place and sat at your table to try to have a favorite place. Honestly, I would not be surprised if you are somehow related to the owners in some way or form. But sir, good luck.
The Food:
Ok, this is the one that threw us for a loop. In other places, if the chef can make the food look great the taste usually follows. Not in this case.
The food looked fantastic, the person plating the food did a great job. The servings were ample as well. The taste had something to be desired. The spinach ravioli had a very bland taste to it and the sauce it was in was more like soup. For those following, this s the one that the waiter made the mistake on the order. My plate lacked separation from all the different major ingredients. Everything tasted like a heavy fish taste.
Suggestion:
If someone sends an item back, taste it and ask for feedback from them of what they expected. In my meal, the Salmon Fettuccini, your portion was great but you clearly cooked the pasta in with the poached salmon giving the whole dish a strong over fishy taste, perhaps cook the fish separately and simply place it on top with the cream sauce over the top, it would have provided separation of the flavors. It also don't help that it set for 15 extra minutes while you scrambled the Spinach Ravioli together.
Take feedback from all your customers to improve.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)