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  • The first time stepping into this store I felt that it was very pleasant, and the staff that greeted me were very friendly and professional. I ordered a suit and thought the concept of having a custom suit would be amazing. After getting measured I had to wait 4-5 weeks until the suit came in. Once I received the e-mail notification I was excited to see how the suit turned out. Initially it looked great on me the waist had to be taken in a bit but it overall looked good, so I brought it home feeling pleased with my purchase. The following week I tried the suit on at my parents place to show them my new "custom" suit. However this time I was on the receiving end of critical reviews on how badly the cut of the material was, and how it looks really tight on me and the stitching was horrendous. I took off the suit and begin examining the suit in detail. I was taken aback on how poorly stitched the pants were, I can see my hand on the other side! It was clearly not double stitched or done properly at all! There were threads everywhere and there was a lot of static in the material. At this point I felt ashamed to tell other people I got a "custom" suit that was too tight, poorly crafted and the material used was paper thing. I had to return to Surmesur and get a full refund on the product because I was highly dissatisfied with the end product. I felt unhappy to drop $600 on a suit that looks like it will fall apart after wearing it once. I need something that will last longer than 1 day. The customer service provided was great which covers up the quality of the actually product, because you don't see the product first hand like "off the rack suits". You have to wait after a month to see if the results of the craftsmanship are good or bad. The following day I went over to a big suit store with tons of "off the rack suits" to compare my experience with Surmesur. Just looking at these "off the rack suits" I can see the major difference in quality compare to my "custom" suit I got from Surmesur. I tried a few suits on to find my general fit and I felt even better in these "off the rack suits". I was happy to purchase two of these suits for just $100 more than my custom suit from Surmesur. Overall I felt happy to spend my money on these suits instead of at Surmesur. Overall, Surmesur had great customer service with poor end product. If you are an average height guy with average body type you should just get "off the rack suits" with little to no alteration to be made depending on the style you want (slim, moderate, classic). If you do not have the average height or body type then consider a "custom" suit, but not from here. The 2 stars are for the customer service not the end product
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