In-person customer service was off putting and rude. The show room displayed their products well, but when I asked for more information, the sales person begrudgingly answered. Either way, I bought a set of fractional plates, lock jaw collars and a higher end olympic lifting bar.
My main issue with Fitness Avenue is with the bar. It bent after two months of appropriate use. They wouldn't show me their warranty policy. They wouldn't replace it or refund it. Instead they told me that I should have bought their highest end bar and what I was doing was wrong. Apparently dropping an olympic bar 4 inches from the ground with bumper plates is an improper way of using their bar.
Bottom line: Don't expect quality product nor quality service. I gave them two stars because they were fast with their e-mail responses.