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  • We went to purchase the royal blend to take as a gift from Canada to the states. Friday May 11 2018 at aprox. 7pm. The only can on the shelf was dented but we waited in line to purchase another.($20 value) 4 people plus a staff member were sitting at tables. 5 people were in line. One gentleman was in line to pay before he left as the staff had forgotten to charge him.(good for the shop that he was honest) The 2 ladies working ( the 2nd finally got up from the table reserved for customers) were so busy talking while very slowly serving that they didn't notice a couple leave the line and store. Which my husband and I also did after waiting in the line for 10mins without it moving and not being acknowledged. The average prepared tea price is about $3, so 2 customers @ $3 and my husband and I @ $20= $26+ in sales lost. There is a distinct counter for take home tea, yet it was unstaffed and totally ignored. Only the prepared tea counter was. Had only heard good things about this place but first impressions are important. -$26 every 10mins =$156/hr Not sure I will make another attempt
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