I ordered from the In-N-Out on 4840 N. 20th St., 85016 in Phoenix, AZ at 6:30PM on Saturday, December 24 2016.
I was so impressed with the staff during my visit. Let me tell you why: The girl who took my order on the iPad in the drive-thru wished me a Merry Christmas. The guy at the first window charged me for my order. I paid. I went to the next window and the attendant also asked me to pay. Confused, I told her I had already paid and handed her my receipt. She seemed surprised, took the receipt and walked away to talk to her manager. Maybe the guy at the first window wasn't supposed to charge me? Either way, I wasn't mad. The manager came to the window and told me the first window attendant had accidentally charged me with the wrong order. I didn't mind at all. No big deal to me. My food still came out on time. However, the manager was so nice and apologized profusely. He gave me my money back and also took care of my meal for the night and apologized again. The window attendant girl also apologized. I was just so blown away at how nice, accommodating and professional the manager on this shift was. Especially for someone who was working on Christmas Eve. It was clear he really cared about his customers and his employees. I didn't catch his name but I just wanted to post this review so that In-N-Out knows that they hired an excellent manager. It made me feel happy on Christmas Eve. Thank you!