My parents are doing some basic renovations in their bathroom and since my husband and I are in the housing market I thought it would be nice to tag along and learn a little bit about this process. Overall the experience was pleasant, the showroom had a lot of options at all price points and the staff was friendly. The reason only 3 stars is because my dad specifically asked the lady helping us if there is contractor pricing (since they are working with a contractor for the renovation) and she flat out said that unless he works for some big company with a big account, the pricing is the same. Well, we found out the hard way that was just a big fat lie. Their contractor was not happy when we told him that, because my parents could have saved a lot of money if they would have waited for him to go in a do the purchasing. I also did some comparison shopping online and again, if my parents would have waited and shopped around, they could have saved a few hundred dollars buying online. I got the sense they looked at my parents as an easy sell... something didn't feel quite right. When the time comes around to update our new house, I might come here to shop around but I don't think I'll be giving them anymore business.