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  • The rating would be higher but today is my second time of dealing with apologies and blank looks. I'm allergic to cows milk and instead of putting truffle mayo on my sandwich as the menu stated they substituted it for an avocado cream sauce without telling me. I guess I wasn't supposed to notice? After a couple of bites and tasting the obvious change, I brought it to the waitress' attention. She then went and checked with the kitchen and came back to tell me they didn't have any. The waitress then proceeds to tell me if she had known about my allergy she could've done something about it. Quite frankly if they had put the ingredients on the food as the menu states there wouldn't have been any issue. I'm competent to know what I can and can't eat. But I guess it was somehow my fault. By the way there was no offer of compensation at all. This was the first instance. We stayed away for quite sometime in hopes that they would've worked out such kinks in their service. We've gone back since then without any problems and the food and beer was fine. Today however, I ordered dessert to go. My dessert was supposed to have caramel on it. I opened my dessert and didn't see any caramel so I asked for some extra only to be told they didn't have ANY ( this was after checking with the kitchen) I guess I wasn't supposed to find out? Yet again?! The waitress politely said I apologize without any offer of compensation ( by the way I'm pretty positive it was the same one as last time). It's hard to keep having this happen to me. But at least I've been catching it. How many people don't? State 48, get your crap together and train your staff to inform customers when you are out of ingredients and learn good public relations so people will want to return. "I'm sorry"... "My apologies" does not cut it!
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