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  • I never had the displeasure of actually having Cox internet services partly because of their awful communication skills (ironic). I bought Cox internet preferred for $54.99 a month with self installation fee of $15 on Tuesday August 4th. I received a call next day letting me know a technician would come to my house that Friday between the hours of 8am and 8pm. A fairly inconvenient window of time but since it was not a professional install I didn't need to be there. I left that day assuming it would be up and running when I got home. When I got home that evening I hooked up my modem and to my disappointment there was no internet connection coming in. I called Cox and spoke to a very pleasant woman that night who explained that the technician has come by but had made a note that the Cox box was supposedly not accessible. Well I found my cox box on the side of my house, in plain view from even the street, completely accessible, within 10 seconds of walking outside. She was as confused as I was as to why it was not connected and that he made a note my house would require a professional installation. At this point I'm skeptical. She goes on to tell me the next available appointment day is 6 days away on the following Thursday the 13th. I reluctantly take it but explain I work 10-5. She said that was fine and she suggested that I call in the following morning to see if there were any cancellations that I might be able to grab. I called that day to no prevail after speaking with another young man he said the same thing. I can keep trying to call back, as apposed to them putting me on some priority waiting list or something. Well I wait a whole week for the 13th and low and behold I leave at 10 and get a call that left a message at 10:30 that the technician is at my door! Beyond my control I could do nothing but call back the technicians number. I was hanged up on before I even said a word. So frustrated I call cox to reschedule for later that day but the next appointment was again 6 days away on Wednesday the 19th! I thought they must be kidding but they were not. 3 weeks to set up my internet service? No thank you. I don't know if it's lazy or incompetent technicians or the staff I spoke with on the phone not making proper notes but the whole experience with them was so unorganized I nearly took it out on the last person I spoke to but refrained from tearing the poor girl a new one. She said she understood my frustration and I didn't have any options aside from rescheduling or canceling my service all together. Yeah, real accommodating. Discouraged with their lack of service or attempt to rush correct the situation, I canceled my service. I was looking forward to my internet services from Cox and had hoped a good experience would encourage me to look in to their phone and tv as well but now I know better than to try and do any business with them.
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