Unlike the other reviews I've read. This place is actually good to me. I think it all depends on were you seat. I've been at the bar/sports area and yes, my service was fair and my food was lukewarm (cookie not close to hot) and great drinks.
When I come, I sit in the dinning area (located on the other side of the bar) service is wonderful (Thank you, Jennifer) food is nice and hot and even looks freshly cooked and sent right out. Maybe tips are better LOL. Will I be back? Yes, where would I be seating myself? Take a guess ;)