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  • My first visit to Ikea in Las Vegas was disappointing. I have been to Ikea several times in California and this store did not compare. I'm not sure if it's because it just opened but I had high expectations and was let down. I came on a weekday when the store had already been open a few weeks. I was glad there was no crowd. It also helped that we arrived later in the evening. The selection of merchandise was okay. I don't know if it's because I'm no longer in the college but their furniture just seems very "cheap" and flimsy. Anything that needs to be secured to the walls just screams "NOT SAFE!" In addition what upset me even more was the long cafeteria line. I was looking forward to trying their meatballs for the first time. Why I never got them before at a different location is beyond me, but after what happened I wish I did. The first time I passed the cafeteria and saw the long line I decided not to get the meatballs. After walking around we heard an announcement that the store would be closing in 45 minutes. A few minutes after we passed the cafeteria again and saw the line had disappeared. I was excited! I ran there to get the meatballs but I saw the front of the line was roped off. I went in through the exit and questioned a worker if they were closed. He apologized and said that they do close a half hour before the store closes. I left again disappointed. Once I reached the elevator a fellow customer came up behind me and said "That's not right. You still have time. You have a little over 10 mintues before they close. I rushed over to the cafeteria again and this time after seeing a few customers walk through another gentleman roped off that entrance and said that they were closed! I could not believe it. I did not say anything at the time because my husband who was with me works in a restaurant and I know how he feels about customers coming in before they close. Once we got down to the first level and started walking around there, I don't know what possessed me to look at my watch but it was only 8:25 pm. The cafeteria should not have even been closed yet. That means they closed early! I had called customer service regarding my issue the next day but was on hold with them for over 15 minutes. I asked the customer service person if I could get a reply back. I still have not heard from them and it's been a month. TERRIBLE IKEA ....just TERRIBLE
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