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  • I'm usually willing to ignore the increasingly high prices at Demetre's locations, because their desserts (especially their ice cream) are still high quality. Unfortunately, horrible service appears to be a pattern now, with this location definitely not an exception. At first, I assumed that the rude service we received was just another case of disinterested highschool kids, not being too invested in a temporary job...but when I read through other reviews, and the long history of terrible customer service, I'm starting to suspect these kids might be related to the owners?? How else have they not been fired by now? Our server Shabnam seated us at a sticky/dirty table, and looked annoyed when we asked her to actually wipe the table (gasp!). She and her co-worker ignored us several times as we tried to flag them down to order - the place was not busy either, they just preferred to chat. When seeking clarification about the confusing descriptions of one of the dishes, our server wouldn't (couldn't?) offer a simple explanation regarding the ingredients. The disappointing banana split we ended up trying did not come close to making up for the server's poor attitude - it was small and filled mostly with whipped cream. I love the Roche ice cream here, but I think I'm done with Demetre's until they clean up their act (and their tables!).
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