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  • I can't even begin to describe the lack of customer service. It is horrible! We went there with a party of 15. They sat us at three different tables. While our parents got their food quickly, our food came out 25 minutes after them and it was dry and cold! We asked the server to take it off our bill and didn't even want it remade. Not once did she apologize. Fed up that all she did was take it off the bill, and handed us a bill for our drinks and our kids food without an apology, we asked to speak to a manager. Expecting the manager to apologize and do SOMETHING, she did the opposite. She argued with me about our wait time and told me excuses for their food quality and speed of service. I know what to do with upset customers as I have worked in restaurants for years as a waitress, worked in a large chain retail store as the manager, and currently own my own business. You always make the customer happy, you always apologize. Especially in this situation where we waited over an hour for cold, dry, hard food. Your east madison location desperately needs a complete overhaul with training and it is seriously lacking.
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