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  • More like "Pimp and Go", I got a hypothetical bitch slap and it only cost me $65 (plus tip). Horrible experience, would not recommend this place to any one. I scheduled an appointment with Primp and Blow with two other friends for a "Primp and Blow Same Stylist (Shampoo Blow Dry, $35 & Full Makeup Application, $35)". I made a note that the three of us were bridesmaids and would prefer to sit near each other so that we could chit chat and relax before the craziness of the impending wedding festivities. We didn't get to sit near each other, total bummer. I understand each stylist has their own station, but somehow I thought arrangements could be made since I booked the appointment 30 days in advance. Anyhoo, I was greeted with a friendly smile by some ladies up front and my stylist, Cassidy, who shook my hand and introduced herself to me as we walked towards her station (which was on the complete opposite side from my other two friends). I sat down and we talked about what I wanted, which, I admitted I wasn't sure because I was going to be standing outside in 106 degree weather so I wasn't sure what would hold up with my hair. I asked if they had a book to look through and she handed me a small, spiral, booklet with about five styles to choose from. I was only attracted to one style in the book, which was a down, curl style with lots of volume (I LOVE big hair). I asked if we could do like a half up/half down style with curls and she said "yeah, I think it will look pretty". So we settle on that style and I head back to a separate shampoo station to which Cassidy gave me great massage and wash in complete silence. Next comes the blow dry and style...in complete silence, she is not one for small talk and actually asked if I wanted to look at magazines when I first attempted to converse with her (noted, no small talk, accept the magazines). Well, after 45 minutes and seeing both my friends with their hair completely styled and on to their makeup application, Cassidy was done blow drying my hair and asked if it was okay if she used a curling iron on my hair. I said "yes, of course" because I wanted a hairstyle with curls... So after about another 20-25 minutes later my curls are done and I asked if she could tease my hair to give me a lot of volume at the crown. She does (this takes up some time as well), and then I pick up my hair and play with it to see what kind of half up/half down style I want. I find like a loose, messy, side pony tail-esque look that shows of the curl that she put over an hour into styling. Well, she tries to accomplish this once, giggles, and then says "I can't do this someone else will have to try". And then she walks away...and I sit there...and wait... ...and watch my two friends finish with their makeup application ...and watch other customers come in and out ...and watch one of my friends leave while the other goes to get food for me because I am so behind ...and then watch my curls fall because the hairstylist that left me didn't put any hairspray in it ..and then another stylist comes by (I forgot you name, sorry), about 15 minutes later, possibly after all the other employees realize that I have been sitting in a chair, by myself. I forget her name, but she was very apologetic, and created this beautiful updo (that was my only option because my blowout failed) with a side messy bun with LOTS of volume that held up beautifully during the hot ceremony and tons of dancing. I didn't have time for my makeup application, and just a bit shy of two hours, I head to the counter to pay, but the computers are down so the girl at the front writes down ALL of my CREDIT CARD INFORMATION to charge me later!!!!!!!! What the flip? In my opinion, they should have paid me for the enormous amount of stress that they created because I now had to drive back to my house to get all of my makeup and head to the venue to complete my makeup before the photos! On my drive back home, I call my fiancĂ© and let him know, in a stress induced cry, about my horrible experience. He himself is in complete shock and calls the salon to speak to the manager who isn't there, but they take his number and let him know he will be getting a call back. Well, its been a full 24 hours since my nightmare and we never received a call (I also filled out their customer service survey they email you post appointment), but they did charge me $65 dollars, for what, I'm not sure because I never got a receipt . DO NOT GO HERE, I will never recommend this place and if I hear ANYONE mention going to this salon, I will advise them to take their money elsewhere. **Edit 06/09/2013 3pm: Primp and blow contacted me saying I was never booked for both my hair and makeup (I uploaded my email confirmation to their photo section as proof, but it was later removed by Yelp, probably per the request of Primp and Blow) and thats why I had to wait for so long. Blaming the customer is not a good business strategy.
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