| rev:text
| - On a bride's wedding day, the salon should realize that the bride and her party is priority. After spending close to $700 at this salon, we were rushed through our day, my hair looked nothing like the photo I showed the woman (two photos actually - the first had a french braid around the bun which Jennifer, owner, could not accomplish even though it is a standard wedding updo), my sister has nailpolish all around her fingers like a child colouring outside of the lines, my mother had dark black eyebrows on her face that jennifer refused to alter after several requests, and my bridesmaid was told sternly by jennifer to stop talking while the makeup was being done. Also, we were all supposed to leave by 11 30 the latest but 2 of my party were kept an extra hour because Jennifer overbooked, cutting my photography time in half and rushing those two to get ready. And that was only on the day...
Prior, I had my eyelash extensions put in, after which jennifer kept telling me that she was adding extra and not charging me because I was the bride, and after getting extra done on my gel nails by Henry (who did an amazing job) because jennifer kept me waiting for over an hour to get my eyelashes filled because of overbooking, which resulted in me having to come back the next day (waste of gas and time) because other customers arrived for their appointments and I decided to give up my spot to avoid the angry customer from freaking out at the staff, she tried to charge me MORE money. I did not ask for diamonds on my nails. I did not ask to be waiting an extra 1 hour and then politely come another day to help out your schedule.
On top of that, even though I was informed by a worker I would receive 10% off for paying in cash and having such a large service, no discount was ever given even though I asked about this directly with Jennifer two times.
Honestly, Jennifer, you need to a) trust your staff to do their job and give price quotes according to your menu list. You should not be charging extra secretly, and you should not be making me feel like i'm getting a deal when you initially quoted me something else.
b) realize you cant do everything. If you don't have enough time, don't overbook and do a crappy job. If you can't commit to a wedding party of 6 women, don't accept my money.
Overall, this could have seriously ruined my day, and I'm beyond pissed to hear about this situation from one of my bridesmaids who kept it secret until today so as not to spoil the evening.
Hair styles I asked for:
lasthairmodels.com/wp-co...
OR
s-media-cache-ak0.pinimg...
Hair style i got:
i0.wp.com/therighthairst...
It was so bouffant, but there was simply no time to argue any more about the job being done. Criticism or suggestions were not well received.
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