My son and I walked into this store and looked around looking for a shirt for him. 3 sales people standing around and not one came to even say a simple "hi" or a smile. What a bunch of snooty sales people. Especially the gray haired woman who looked at me, my clothes, purse. Then looked away. No customer service whatsoever. Have they not been coached that it's the first most important thing when you're in retail? Needless to say, we walked out and went into the store next door where we were welcomed warmly and spent time to actually find a shirt. Good thing I didn't Secret Shop at Harry Rosen because this review would be even worse. I will not be stepping into that store anytime soon.