I came here for my mother's birthday and was extremely disappointed. I have been to many swiss chalets, I have even worked at one and tonight was the worst time I've ever had at a Swiss chalet. Our server had 1 table in her section when we arrived and had a max of 4 tables for the night. Our server was never around, I felt she was hiding from the guests she was only seen when food was coming out of the kitchen. We needed refills but she was neglecting our table. The whole table finished there drinks and was not even offered a single refill by any staff Nor were we given water. We also were not given any water with lemon to wash our hands at all. Majority of our party ordered ribs and was disappointed with not even a alcohol wipe to clean our hands. We were asked if we wanted the bill and responded yes and waited 15 minutes before asking another server to get the bill for us. My expectations were high as this is restaurant just opened. This is definitely not a great start for this location. Unfortunately this bad experience has made it clear I will not be returning to this location.