About: http://data.yelp.com/Review/id/RcxjKwSKsWwnVXCqkPvDBQ

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About: http://data.yelp.com/Review/id/RcxjKwSKsWwnVXCqkPvDBQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-07-10 00:00:00 (xsd:dateTime)
itemReviewed	Residence Inn by Marriott Pittsburgh North Shore
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Let me start by saying that I have stayed in a wide variety of hotels over my years and this one is by far the worst I have ever experienced from start to finish. We had a 8 hour drive to Pittsburgh to see a ball game. I had booked two one bedroom suites at the hotel so that the 5 of us would have plenty of sleeping room and we wouldn't be cramped. Also, we would get into town at check in time and we have a chance to shower and rest before the game. On our drive I tried to call the hotel three times to see if they could get our rooms near each other. The first time I was put on hold for 15 minutes and no one ever came back. The second time (half hour later) no one answered. And the third time (hour later) on an infinite hold again. Upon checking in we found that one room was ready and they would call me when the other was. We all put luggage in one room and decided to explore the city since we couldn't get in other room. At 5 o'clock I stopped at desk and met the single worse employee I have ever dealt with at a hotel. She looked up to see if room was ready and said "it's not ready". No sorry, no nothing. I asked when it would be ready since it was now an hour AFTER the check in that I paid for. She said "we are waiting on linens. We can't make the washers and dryers go any faster". Ugh. She said she would call when it was ready. At 6:30 (after all our party had to shower in one room and get ready for game) I called down and asked for a manager. The gentleman said he was a manager. I asked about our room and told him about our experience at 5pm. He apologized and said the room was ready. I told him we were now leaving and I would have to pick up the key after the game. I told him I would like some money off the room since it was now 2.5 hours after check in and we weren't able to really use the room for what we needed. The room costs was $449 a night (obviously rip u you on game nights) , mind you, so we aren't talking a $59 a night hotel. We picked up the keys after the game from the girl and she again had quite an edge about her. I haven't heard back from the manager yet but I will follow up about the price of the room and the delivery of services. The ratings on the hotel seem good so not sure what the breakdown was. The rooms were alright but the experience will still get one star because it was just poor. When I thought this experience couldn't get worse, I went to breakfast. It opened at 7am but the girl said they weren't ready at 7:15. I then asked if we could just make a waffle and she said go ahead but there is only one waffle maker because they broke the other one. The waffle experience is gross, dirty and I am not sure works properly. The syrup comes out of a contraption that she had to kind of tip to work, obviously broken. There was no coffee and she said they were brewing some now. The worst part was that my husband saw her opening the seal of the ketchup bottle with her teeth. I normally always stay at residence inn or Marriott but this may have scarred me. Here's a suggestion, maybe buy some extra sets of linens and don't handle the condiments with your teeth. Ugh.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	CJ

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