We went into the store for an upgrade there was no wait to get seen. Once we got seen and decided on what we wanted they began to have issues with their computer system. Paul who was helping us was very friendly and knowledgeable. They ended up trying to get their system to work until the store closed we were unable to finish that night. Paul told us he would keep our items and that he would come in early and finish the process so all we had to do was to stop in sign and go. We received a phone call the next day from Paul about 10 min before the store opened saying that he had finished the paper work. So when the store opened we went right in to Paul and he had it all ready to go. He had even put the case and screen protector on the phone. I really appreciate the customer service provided by Paul and everyone else in the store.